You may or may not know the best questions to ask your caterer. Don’t worry, we do.
As the preferred caterers for over 12 locations in the Bay Area, as well as the award-winning choice of hundreds of clients from San Francisco to Silicon Valley, we have already fielded many of the questions you may have—and we have answers for you.
We’re available Monday through Friday from 8:00am to 5:00pm. Just contact us and one of our team members will take your catering order. And yes, you’ll always be talking live to someone on our team—not to an automated phone system. Once your order is placed, you’ll receive an email with your order details as well as an invoice. We look forward to hearing from you.
Of course you can change your catering order. We completely understand that situations change—headcounts go up, times need to be adjusted or you may have a last-minute craving for ravioli—and accommodations need to be made. We guarantee we’ll do exactly that up until 12:00 pm the day before your event. If you’ve missed that deadline, we will still do our best to accommodate any changes, but unfortunately, we can’t make any promises. The one exception to this rule is decreasing the headcount of your event—we can only permit this change up to one week before the event takes place.
In an effort to be the best caterers to all of our customers, we need at least three days notice from you to cancel an order. That way we can free up our staff, rentals and other resources for someone else who wants to use them. And of course, any last-minute cancellations still include payment for costs that have already been incurred.
We accept both credit card and check payments. We’ll send you an invoice for a 30 percent deposit to confirm your order and the final balance will be due the day of your event. For larger events we require a 30 percent deposit to hold the date, another 30 percent payment one week before the event and the final balance is due the day before the event. Any additional charges will be sent through a separate invoice after the event.
That’s not a problem. We accommodate a variety of dietary and preferential needs within our menus. When placing your order, please just let your staff representative know of any allergies among you or your guests. We’ll make sure your event menu only includes the delicious food that accommodates you.
Great question. Our 15 percent service charge covers all of our overhead before and after expenses. It’s added to all orders that require staffing of the event, because our staff are like family—who treat you and your guests as such too—and we want to make sure their compensation highlights our and your appreciation for their efforts.
Yes. We offer additional services, including bartending services; table, chair, glassware, prop and linen rentals; floral arrangements and entertainment. Contact us to find out about all of the additional ways we can serve and support your next event.
From Redwood City to San Jose, San Francisco and Half Moon Bay—we proudly serve San Francisco Bay Area, SF Peninsula, Silicon Valley and the South Bay. Feel free to give us a call or contact us on this site to ensure we deliver to your area. When we chat, we’ll also let you know of any delivery charges and minimum fees that apply based on your location.
You’re in luck, because we do. We have a well-trained staff that will walk you through the entire catering and event-planning process from selecting menus and linens; to offering decorating ideas and vendor referrals; to creating a well-designed room layout. Give us a call and a member of our staff will walk you through all of the important steps for a successfully-run event.
If we haven’t yet answered any of your catering FAQ,